Housing and Care 21 staff attended Empowered Conversations training to better understand their customers’ needs and improve communication. Here Janice Crompton, who is a Housing Services Manager in Oldham for Housing and Care 21, talks about her experience of the workshops – and why it was important for all staff to attend. “As part [...]
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‘Tis the season to sing Christmas songs, eat too many mince pies and, above all, share precious moments with loved ones. However, we would be wrong to say spreading the Christmas joy is that simple - this idyllic scenario can seem too good to be true when the reality means battling the crowds for [...]