Donna works for the Reablement Service in Oldham, she recently attended Empowered Conversations : Professional.
How would you describe the course to colleagues?
“It was very interesting. Staff with a lot of experience can become a little bit robotic, you do things a certain way because that’s what you were taught and that’s the way you’ve always done it. The course gave me the time to reflect, to think about how I approach things, how I deal with situations.
While I was on the course a situation escalated at work, and I was called in to support. As a reablement service we have people staying a maximum of 6 weeks with us while we work with them on their next steps.
We had a gent who was re-admitted, not our normal practice but for safeguarding reasons it was the right step for him. His mental health had declined while in hospital, he had Parkinsons with dementia and his behaviour had become erratic.
I put into practice some of the techniques from the course and was able to de-escalate the situation within 3 – 4 minutes, the staff had been trying everything for a couple of hours. The Invitation to Respond technique worked well. The other […]
