Around 60% of people with dementia live at home. The experience of caring for a family member with dementia can be rewarding and positive, but it can also be significantly stressful. Current healthcare policy is encouraging greater provision to support family carers, and online based interventions are gaining popularity with mental health service providers. This study provides an in-depth qualitative analysis of carer / counsellor sessions which took place online as part of an experimental video-based family carer-support intervention. The aim was to explore the key problems and difficulties self-reported by carers in the course of these sessions.