Simple to use tips to start conversations.
What gets in the way of us really listening?
What’s said without words?
What have we learnt, what have we changed and what can we celebrate?
MRI hospital staff feedback:
Take more time where possible
Think about my communication skills when speaking with a patient
Share this information with the rest of the staff
Dedicate more time to listening
Understand patients feelings more
Use these skills learned and reflect upon success (or otherwise) to improve my skills
Put myself in the patients situation
Invitation to respond
To be patient
Start less conversations with a question
Remove as many barriers to conversation as possible